Help center

Ticket cancellations can only be made by the purchaser directly through the portal, under the following conditions:

• Cancellation period: Cancellation is only available until 11:59 pm on the same day the purchase was made.
• Minimum time to cancel: The cancellation option will be available 3 hours after the order has been issued.
• Restrictions: It is not possible to cancel your ticket if you have already checked in.

To cancel a purchase, follow these steps:

• Log in to the LATAM Corporate portal.
• Select the “My Orders” option in the menu.
• Search for the corresponding order and, if it meets the conditions, the “Cancellation” option will appear.

If you try to cancel the purchase before 3 hours after issuance or if the ticket is already in check-in, you will receive an error message informing you that the cancellation is not possible.

If you need to cancel your check-in, you can do it easily by clicking here.