Where the service is available, how to request it, what documents are required and the conditions for the dog or cat in the cabin.
Where the service is available, how to request it, what documents are required and the conditions for the dog or cat in the cabin.
The ESAN service is for passengers who, because of their emotional condition, need to travel with an animal that gives them support. There is no charge.
LATAM accepts emotional support animals only on routes where local regulations recognise this service. Outside those routes, the animal travels under another arrangement.
The service must be requested, reviewed and confirmed in the booking before travel. Requests without prior confirmation are not accepted at the airport.
The animal allowed and the cabin depend on the route:
| Route | Animals | Cabins |
|---|---|---|
| To and from Mexico | Dogs only | Economy, Premium Economy and Premium Business |
| To, from and within Colombia | Dogs and cats | Dogs: all. Cats: Economy and Premium Economy only |
| To, from and within Argentina | Dogs and cats | Economy, Premium Economy and Premium Business |
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The service is available only on flights operated entirely by LATAM. The one exception is codeshare flights with Aeroméxico: the service is requested from LATAM for the leg it operates, and the Aeroméxico leg is confirmed directly with that airline before travel. Aeroméxico accepts dogs only and applies its own conditions.
On trips to, from or via the United States, the Department of Transportation does not recognise emotional support animals. In those cases, check whether the dog meets the requirements to travel as a service animal (SVAN).
Even when the itinerary connects through Mexico, Colombia or Argentina:
Galápagos Islands (Ecuador) · Australia · New Zealand · South Africa · England · Aruba · Mount Pleasant (MPN) · Fernando de Noronha · Curaçao
For Galápagos the restriction also applies when the flight carries the same flight number to or from the islands, even if Galápagos does not appear on the itinerary.
Rapa Nui (IPC) exception: the service is allowed only for island residents, and it is arranged directly at Santiago (SCL) and Rapa Nui (IPC) airports.
The request is made at least 48 hours before the flight departs.
Confirm the route allows the service and the dog or cat meets the requirements.
It must be completed by the mental health professional treating the passenger and by the passenger, in the relevant sections. Also gather the animal's health documents.
At least 48 hours before the flight, through the case form or WhatsApp.
With LATAM or with the issuing agency, depending on the sales channel. Without prior confirmation the passenger cannot board.
One hour before the check-in time shown on the boarding pass, with the original documents.
The passenger presents LATAM's ESAN form. Exceptionally, if they do not have it, they may present a medical certificate meeting the requirements. The original documents must be available throughout the trip.
It must be issued by a mental health professional — a psychiatrist or psychologist — and is presented both when requesting the service and at check-in. The document must:
The animal must meet the health and documentation requirements of the countries of origin, transit and destination. Each country sets its own restrictions.
Typically required: a health certificate for the animal — with name, age, breed, vaccinations and a statement of good health — and health documents such as rabies vaccination certificates, import permits, entry authorisations, blood tests and a microchip.
Route information is for reference and may change without notice. Advise the passenger to contact the health authority or consulate of the destination country and check IATA.
Every time the animal travels to or from Colombia it must be registered with the Instituto Agropecuario Colombiano (ICA) to obtain the Health Inspection Certificate (CIS), required on departure and arrival.
On flights to, from or within Colombia there is a maximum of six emotional support cat kennels per flight. Confirmation depends on availability.
The DOT does not recognise emotional support animals, so the dog travels under another arrangement. In addition, the CDC restricts entry for dogs from high-rabies-risk countries — Bolivia, Brazil, Colombia, the Dominican Republic, Ecuador, Peru and Venezuela — or that have been in them in the last 6 months.
If the itinerary connects through a high-risk country — Brazil, Colombia, Ecuador or Peru — the dog must meet that country's origin requirements, even without leaving the boarding area.
These conditions are for reference and may change without notice. Always check the detail on the CDC page.
Missing the required documents can prevent boarding for the passenger and their emotional support animal.
These conditions apply to dogs and cats alike:
If the dog behaves inappropriately without provocation — barking, growling, jumping on other passengers or relieving itself in the wrong places — the passenger will be asked to control it and take the necessary hygiene measures. If the dog cannot travel in the cabin, it is the passenger's responsibility to have a suitable carrier to transport it in the hold as AVIH.
Where the passenger sits and where the animal goes:
| Situation | Rule |
|---|---|
| Emergency exits | Passengers with an ESAN cannot be seated there. |
| First row | Allowed. |
| B787 aircraft | The centre seats in row 30 are not assigned. |
| Animal without a carrier | The passenger must take a window seat. |
| Dog in Economy or Premium Economy, from the second row | Under the seat in front or at the passenger's feet, with lead or harness and muzzle. It may go without a muzzle inside a carrier meeting the pet-in-cabin conditions. |
| Dog in Business or the first row | At the passenger's feet, with lead or harness and muzzle. A carrier is not allowed. |
| Cat | Economy or Premium Economy only, from the second row, always inside the carrier under the seat in front. Not accepted in Business, the first row or emergency exits. |
| Extra Seat bought for comfort | The animal still stays on the floor. It cannot use the purchased seat. |
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The animal cannot occupy a seat, intrude on another passenger's space or block the aisles. If these conditions are not met, the seat is reassigned at the airport.
The ESAN request is not available in the Corporate Portal. The company handles it through the LATAM Corporate service channels, providing the booking code, passenger details, route and required documents.
Informational content for internal LATAM Corporate Partner use. Eligible routes, health requirements and acceptance conditions may change without notice according to each country's regulations. Final acceptance of the animal rests with the airport team on the day of the flight.