You can request a ticket refund through the LATAM Corporate Portal or through the Contact Center for companies. Like changes, refunds may carry a refund fee. Whether a refund is possible at all, and on what terms, depends on the fare you bought and the fare rules that apply to it.
Same-day cancellation is available only for tickets purchased through the LATAM Corporate Portal. When permitted by the fare conditions, cancellation provides a full refund of the amount paid. Tickets purchased on previous days are not eligible for cancellation through the portal.
How to request it in the portal
Refunds requested through the portal can only be managed by the order purchaser or a user with an administrator profile on the company account.
- Go to Order management and select the order you want to work on.
- Select Ticket refund.
- Review the refund calculation, the estimated amount and the payment method it will go back to.
- Open the refund detail and check the information.
- Select Request refund.
The refund amount depends on the conditions of the fare purchased. Once you send the request, the refund goes into processing and the buyer of the order gets an email.
Where the money goes
| How the refund was requested | Where it's credited |
|---|---|
| Credit card | The amount is refunded to the same credit card. |
| Credit line | The amount is credited back to the company’s credit line. |
| LATAM Wallet | The balance is returned to the same Wallet. |
Swipe the table sideways to see all the information.
Exceptions: if the credit card provider (acquirer) does not allow the refund, or when a purchase of ancillary services (ANC) is changed, the amount is refunded to LATAM Wallet.
Add-on fares may have their own cancellation and refund policies. Check the conditions for each service before you buy. If the booking is canceled or changed, extra charges may apply or the refund may be partial, depending on the policies in place.
LATAM Group is not responsible for issues that may arise during the ticket cancellation or refund process through the LATAM Corporate Portal. Corporate users are responsible for ensuring that the process is completed correctly.