Changes requested through the portal can only be managed by the order purchaser or a user with an administrator profile on the company account.
Ticket changes can also be managed through the Contact Center for companies. Availability and conditions depend on the fare rules of the ticket purchased.
- Go to Order management and select the order you want to change.
- Select Change ticket.
- Choose whether to change only the date, or the origin and destination too.
- Select the segment or segments you want to change and enter the new trip details.
- Review the change summary and the amount due, if any.
- Confirm and pay for the change.
Depending on the fare conditions, the change may carry a penalty and a fare difference between the new fare and what was originally paid.
Once the change is confirmed, you can see the updated booking in Order management and download the matching CUV.
LATAM Group is not responsible for issues that may arise during the ticket change process through the LATAM Corporate Portal. Corporate users are responsible for ensuring that the process is completed correctly.