Only the person who purchased the order or the account administrator can request cancellation directly from the portal. The following conditions apply:
- It can be done until 11:59 p.m. on the same day the order was issued.
- The option appears 3 hours after issuance.
- You can't cancel the purchase if the passenger has already checked in.
To cancel a purchase
- Log in to LATAM Corporate.
- Select Order management in the main menu.
- Find the order you want to cancel.
- If the order meets the conditions, select Cancellation.
- Confirm the request.
If you try to cancel less than 3 hours after issuance, or after check-in, the portal will tell you the request isn't available.
If you need to cancel the check-in, you can do that here.